Privacy Policy

The Privacy Policy was last updated on 12/03/2024

1. Introduction

Our website “JamieCreates3D”, hereinafter referred to as: “the website”, “we”, “us”, and “our” refers to JamieCreates3D, accessible from jamiecreates3d.com.au. The term ‘you’ or ‘your’ refers to the website user.

One of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that we collect and record and how we use it.

Please contact us if you have additional questions or require more information about our Privacy Policy.

This Privacy Policy applies only to our online activities. It is valid for visitors to our website with regard to the information that they share and/or collect on the website. This policy does not apply to any information collected offline or via channels other than this website.

2. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. In some particular cases, we can also ask you to explicitly agree.

3. Information we collect

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

When you sign up to receive emails, we may ask for your contact information, including items such as name and email address.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• IP address and browser type: we’ll use this to estimate taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!
• ISPs, browser version, pages visited, date and time of visit: we use this to analyse trends using Google Analytics 4, administer the Site, track a user’s movement and use, and gather broad demographic information.

When you purchase from us, we’ll ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information, such as username and password. We’ll use this information for purposes such as to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing emails if you choose to receive them.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout area for future orders.

We will also store reviews if you choose to leave them.

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, you will receive emails from us.

We will only send you emails that you have signed up to receive or which pertain to the services we provided to you for contacting Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the Sendinblue email-sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

When you use this site several actions (e.g. signing up to the newsletter) trigger the dispatch of emails. They contain information about you associated with your email address. The data that is part of these emails depends on the action performed. These emails are stored and accessible to the site management.

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

All personal information you provide must be true, complete and accurate, and you must notify us of any changes to such personal information.

4. With whom may the information be shared with?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third-party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or any agency acting on our behalf.

5. How long we keep your information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How we use your information

We use the information we collect in various ways, including to:

• Create an internal record.
• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyse how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes.
• Send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you provided if you signed up for the newsletter.
• Find and prevent fraud.
• Complete a password reset if you request it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

7. How do we keep your information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

8. Cookies and Web Beacons

Like any other website, Jamie Creates 3D uses ‘cookies’. These cookies are used to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found on the browsers’ respective websites.

For more information on cookies, please read our Cookie Policy

9. Third-party Vendors

JamieCreates3D has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know the basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. When you click on links on our store, they may direct you away from our site (such as Facebook and Instagram links, etc.). We are not responsible for the privacy practices of other sites. Thus, we are advising you to consult the respective Privacy Policies of these websites for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

10. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We partly rely upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will attempt to promptly correct any information found to be inaccurate, incomplete or out of date.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email.

11. Opting out of email marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

• Contact us at: support@jamiecreates3d.com.au
• Contact us by filling out our contact form.

12. Updating of this Privacy Policy

We may update this Privacy Policy from time to time. The date provided at the beginning of this Privacy Policy is the latest revision date. We will give you a written notice of any changes or updates, and the revised Privacy Policy will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by this Privacy Policy. To request a prior version of this Privacy Policy, please contact us.

13. Disclosure

Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

14. Children’s Information

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us.

15. Links

jamiecreates3d.com.au may contain links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.

16. Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, email us, use our Contact Form or by post to:

JamieCreates3D

76 Mollys Grass Road, Tregeagle

New South Wales, 2480

Australia

Email: support@jamiecreates3d.com.au

ABN: 37329534499